Responsibilities:
- Offers support (1st and 2nd level) by providing assistance or information, in accordance with the procedures and work instructions;
- Identifies, analyzes, solves and documents the errors reported by the users;
- Assures correctness and durability for the offered solutions;
- Participates in the improvement of the quantitative parameters of the customer service: dropout rate, the percentage of taken and solved calls, etc.;
- Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;
- Records the essential points of the call in the ticketing system according to STM Work Instructions;
- Offers support to colleagues in need and proves team spirit.
Requirements:
- Language: English and German B2;
- Ability to communicate, adequate tone, active listening;
- Customer oriented;
- Flexibility;
- Persuasion;
- Positive attitude;
- Autonomous.
How to apply
Send us an e-mail at office@easy-recruiting.com with your CV or call us.