Application and Database Support Specialist

Brussels, Belgium

Responsabilities:

  • In close co-operation with project managers and Institution's technicians, specialized service desk for the running-in of the new versions of the information systems; second and third level support service desk in the context of Institution's information systems;
  • Monitoring Institution's instances for information systems and ensures their operational status according to the agreed SLA and act accordingly in case of failure, proactive incident and/or escalation;
  • Writing/reviewing/updating technical documentation for information systems; updating training material and operations guides;
  • Troubleshoot complex issues that may involve dealing with Java and PL/SQL code;
  • Debug software code and in particular Java or PL/SQL applications;
  • Troubleshoot complex installations of a multi-node piece of software;
  • Giving feedback to the development teams about the quality and stability of the information systems;
  • Providing remote technical support to internal and external end users;
  • Provide support to parties outside the Institution in the installation of the software on a variety of platforms (Weblogic, Jboss/Wildfly, Oracle, PostgreSQL);
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems;
  • Maintaining accurate records of all issues with resolution and contact details;
  • Installation and routine maintenance of above mentioned system;
  • Make continual improvements to procedures and documentation;
  • Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures;
  • Ensuring technical queries not progressing are escalated;
  • Proactively monitor the systems and resolve issue before affecting the end users;
  • Application and database installation, configuration and management;
  • Database monitoring and tuning;
  • Monitoring of application usage and performance;
  • Access management.

Requirements:

  • Bachelor Degree in IT or related field with a minimum of 12 years of professional experience in IT, working as 2nd or 3rd line support;
  • Proven knowledge and experience in end user assistance and support of information systems is required;
  • Good knowledge in debugging Java or PL-SQL applications;
  • Good knowledge of X.509 certificates (TLS/SSL);
  • Knowledge of application servers (e.g Oracle Weblogic, Wildfly);
  • Experience with ITIL or similar methodologies;
  • Good knowledge of DBMS administration;
  • Good knowledge of ORACLE DBMS;
  • Be solution oriented, trying to provide the best solution at the 2nd / 3rd level support;
  • Very good written and spoken English is required.

How to apply

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