Junior Project-Service Desk Support Officer

Strasbourg, France


  • Arranging meetings and producing meeting minutes;
  • Set up and maintain project files;
  • Collect actuals data and forecasts;
  • Update plans;
  • Administer or assist the quality review process;
  • Administer or assist Project Board meetings;
  • Assist with the compilation of reports;
  • Contribute expertise in specialist tools and techniques;
  • Maintain the following records: Quality Register, Configuration Item Records, any other registers/logs delegated by the Project Manager;
  • Administer the configuration management procedure;
  • Be a Point of Contact (PoC) for matters in relation to Corporate IT and to provide support for incident resolution;
  • Management of administrative applications hosted internally and/or externally (Intranet, ABAC, HR system, mission system, public-facing website;
  • Administration of local networks;
  • System administration.


  • Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school;
  • Minimum 2 years of relevant professional experience, of which minimum 1 year experience in IT project support;
  • Experience of working within a project management office;
  • Good knowledge of project management standards and techniques;
  • Knowledge/Usage of project management tools;
  • Good reporting methods;
  • Strong understanding of project management and support issues including managing risks, issues, quality, and actions logs;
  • Experience of using MS Project, MS Word, MS Excel and MS PowerPoint and the ability to utilise desktop applications;
  • Experience of taking minutes and actions in meetings, at all levels;
  • Experience of maintaining a configuration management system acting as configuration librarian;
  • Experience of creating templates for common project documentation;
  • Experience in the full end-to-end IT project life cycle;
  • Knowledge of ITIL processes and operational/support lines models (first line/second line);
  • Good communication skills and a good understanding of user’s demands and needs;
  • Experience with ticketing tools (SCSM advantageous);
  • Advantageous- Administration of local networks (Checkpoint firewalls, Cisco switches, deployment of cabling, monitoring of active network components) and network security (proxy and firewall configuration, DMZ);
  • Solutions for mobile device management such as Manage Engine or others.
  • Nice to have:
  • System administration (knowledge of Windows Server 2008 and 2012, Windows 7 Enterprise, Active Directory, Exchange Server 2010 and SnapManager, MS SQL Server 2008 and 2012, MS SharePoint 2013, MS Project Server 2013, McAfee Antivirus and McAfee Policy Orchestrator);
  • System security (client & server certificates, PKI, Bitlocker) and monitoring;
  • System monitoring (SCOM - configuration, reporting);
  • Deployment servers, patching, creation and installation of operating system images;
  • Remote access solutions (OWA, direct access, VPN authentication);
  • ITSM tools (SCCM, SCSM).

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