Customer service advisor

Bucharest Full time


  • Solving client's requests via phone/e-mail in a very friendly way;
  • Providing solutions regarding order and delivery issues;
  • Ensuring all communication is handled professionally and promptly but with a human touch;
  • Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
  • Building a special connection with customers and providing exceptional service.


  • Ability to provide high levels of customer support at all times;
  • Native level/fluency in German & English (at least C1 both verbal and written);
  • Positive attitude & excited to discover new CX approaches;
  • Strong interpersonal and communication skills;
  • Excellent customer focus (both verbal and written);
  • Great team spirit but thе ability to also be independent;
  • Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail;
  • Basic IT skills.

How to apply

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