- Solving client's requests via phone/e-mail in a very friendly way;
- Providing solutions regarding order and delivery issues;
- Ensuring all communication is handled professionally and promptly but with a human touch;
- Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
- Building a special connection with customers and providing exceptional service.
- Ability to provide high levels of customer support at all times;
- Native level/fluency in German & English (at least C1 both verbal and written);
- Positive attitude & excited to discover new CX approaches;
- Strong interpersonal and communication skills;
- Excellent customer focus (both verbal and written);
- Great team spirit but thе ability to also be independent;
- Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail;
- Basic IT skills.
How to apply
Send us an e-mail at email@example.com with your CV or call us.