Service Desk Support - L2 (Dutch)

Remote Full time


  • Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support;
  • Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support;
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Demonstrate excellent customer service at all times;
  • Remote software installation via SCCM;
  • Rights attribution by using Active Directory;
  • Technical support for Windows, android, IOS, printers;
  • Support for Citrix , different applications specific for the client.


  • Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization;
  • Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony;
  • Spoken languages: Dutch & English;
  • Previous service desk or customer care experience;
  • Aptitude for providing positive customer service.

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