Helpdesk Support - German

Timisoara, Romania Full time


  • Provide assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail);
  • The assistance provided is operational one (it explains the functionality of each tool) or technical (restarting servers, checking XML files, server logs);
  • Gives clear answers and escalates the case, if need be, to the appropriate team. He/she may operate remotely (by phone, email or using the tool for remote connection).


  • Spoken languages: fluent German and English;
  • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

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