- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support;
- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support;
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Demonstrate excellent customer service at all times;
- Remote software installation via SCCM;
- Rights attribution by using Active Directory;
- Technical support for Windows, android, IOS, printers;
- Support for Citrix , different applications specific for the client.
- Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization;
- Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony;
- Spoken languages: fluent German and English;
- Previous service desk or customer care experience;
- Aptitude for providing positive customer service,agreeability, analytical skills, accountability, listening skills, team player, questioning skills.
How to apply
Send us an e-mail at email@example.com with your CV or call us.